Retailer Instructions - Christmas Period
This page contains instructions and resources for retailers on our site. We will be setting up a FACEBOOK group to allow retailers to assist each other with resolving errors, for tips and to collaborate.
On this Page:
- PRODUCT SET UP
- HOW TO GET PAID
- CUSTOMIZE SHOP PAGE
- MANAGING AND FULFILLING YOUR ORDERS
To login to your seller dashboard please click here. It is a good idea to bookmark that page.
2. PRODUCT SET UP
For step by step product instructions click here.
Images: Please use a square image with minimum 185x185px for both the seller image and shop logo.
Collections and Tags: Please don't add your products to any collections for now. We will do that on your behalf when new products are added.
Linked Products: We are introducing a method to link products from your store to the site. The product description and images still needs to be added to our site, but the link to buy will divert to your site. This functionality will be coming soon and will be free of charge to product lines with gaps, or for a donation for other products.
Any problems, just get in touch and we can help. If you want us to add your products for you we can do that for a donation to the site.
Free local delivery drop off: The default delivery option is set to Free local drop off delivery when your shop page is set up, but you can also add shipping or offer both shipping and free local delivery.
Shipping: Please click here for instructions for setting up shipping rates. You will need to request Marketplace Shipping to be enabled by us before you can set it up. You will need to ensure your products are set to Marketplace Shipping in the delivery method specified on your product listing and that the Requires Shipping box is checked if you change to shipping after setting up a product with free delivery.
Offer Free Local Delivery and UK Shipping: To offer Free local drop off delivery at the same time as Marketplace Shipping, you will need to activate the Store Pick Up option in the Configure menu option, and change the labels to read, for example, 'Free Local Drop Off within A1237 +1 mile'. This will give buyers the option to select local drop off if they fir the criteria for local drop off. You'll also need to add a location (use your shop address) that the website will consider your inventory to be located at. Please get in touch if you need help with this option and we can configure it for you.
3. HOW TO GET PAID
- Automatic - To receive money instantly use Stripe Connect.
- In Arrears - All other methods
We will be moving to automatic payment after each order is fulfilled and you will need a Stripe account, which you can sign up for at stripe.com. For physical retailers, these payments will be commission free and only attract card processing fees.
If you don't opt for Stripe Connect payments then payments will be made after the Christmas period, which may be in January depending on how many payments need to be manually reconciled and processed and will attract a 3% commission. You need to complete your Payment Details in your seller dashboard.
Stripe Connect: To set up your seller account to receive automatic payments you need to configure Stripe Connect. Login to your seller dashboard and go to ORDERS > STRIPE CONNECT CONFIG then click Add Account to Stripe and login to your account. Follow the instructions to connect your account. Payments from customers will automatically be sent to your stripe account, minus the card processing fees.
4. CUSTOMIZE SHOP PAGE
If this hasn't already been done for you, please add all the relevant details as follows. All photos for logos and product main images should be square.
Seller Name: Your own name or business name.
Seller Shop Name: Business name, as will appear on the shop listings page
Seller Photo: This will appear on the shop listings page, so please make it your shop logo or a photo of your shop front. Please make these images square.
Shop Logo: This will show up on your shop page.
All address details should be your own. Phone number is for admin use only and is not listed in the website.
Cover photo: This image will show up at the top of your shop page. We recommend this image is 1200px wide. You can crop into a larger photo to make a 300px tall image. The default image will be used if you don't add an image. You can email us the image to resize if needed.
5. MANAGING AND FULFILLING YOUR ORDERS
You can view all your orders on Orders > Orders Listing. Orders will say Fulfilled or Unfulfilled. Click on the three dots on the right of the order line entry and click View. You can see billing and shipping address, items ordered, postage paid and customer email. When you've sent the item, click on Fulfil at the bottom of the page.